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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic	Details
Topic 1	Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.
Topic 2	Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.
Topic 3	ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.
Topic 4	High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.
Topic 5	Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q48-Q53):

NEW QUESTION # 48
Which is the BEST approach for a service consumer to use when they want to obtain services from a service provider?

A. Ask the service provider to customize a solution to suit their requirements
B. Develop a list of needs focusing on what should be achieved
C. Ensure that their detailed requirements are based on a previous legacy solution
D. Provide the service provider with a detailed list of requirements

Answer: B

NEW QUESTION # 49
The service desk procedure for printer incidents is to verify that this is a hardware fault, and then contact a supplier. The supplier has a contract to repair or replace faulty printers within two days. A user contacts the service desk to say that their printer is broken, and they urgently need a printout of a contract or a significant sale will be lost. What should the service desk agent do?

Answer:

Explanation:
Log a call with the supplier, but also arrange for the contract to be printed at another printer and delivered to the user

NEW QUESTION # 50
A service provider analyzes how the amount of work done by different user groups varies over time. What is this information BEST used for?

A. To plan how to influence and support demand for services
B. To prioritize resources for the most active user groups
C. To forecast the costs of delivering services
D. To identify inefficiencies in service delivery

Answer: A

NEW QUESTION # 51
The IT team in a large enterprise is replacing an important application used for internal communication and collaboration. The team is very enthusiastic about the new application and believes it enables new and better ways of working. Pilot users, however, are reluctant to use the new features and just replicate old ways of working in the new system.
How can a 'service mindset' improve the situation?

A. By limiting user access to only the new features of the application
B. By creating strict policies to enforce the use of new features
C. By simplifying the new application to make it identical to the old one
D. By encouraging users to understand the features of the new application, and how it can contribute to the achievement of the enterprise's objectives

Answer: D

NEW QUESTION # 52
An organization has signed a contract to outsource its service desk function to a supplier. The organization wants to ensure that its customers and users will receive a seamless support service.
Which activity would MOST help the organization at this stage?

Answer:

Explanation:
Integrating supplier activities into organization's value streams

NEW QUESTION # 53
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